Market Kurly customers complain of allegedly thawed deliveries amid heat wave

Some Market Kurly customers are complaining that frozen food ordered from the platform isn't staying frozen, with deliveries allegedly arriving thawed amid the heat wave.

“Frozen products arrived completely thawed to the point that they were soft,” one post on an online community read.

Another user claimed that “the entire delivery box was soaked, water had pooled at the bottom and all the dry ice had melted.”

Another user on Blind, an anonymous online forum for office workers, claimed the company was not using a sufficient amount of refrigerants.

“The company is not using enough packaging materials, including refrigerants, in an effort to save on cooling costs,” the author wrote. “Even as cases of products spoiling as a result continue to occur, the company responds by issuing refunds when problems arise and deciding to add more dry ice when there's public criticism.”

It was not confirmed whether the author was a Market Kurly employee or had sources in the company to back the claims. The post was later deleted.

Kurly said it is also improving its packaging methods to account for the heat wave.

“Although the unusually prolonged heat wave has made it difficult to secure supplies of dry ice and other materials, we are securing as much as possible to respond to the situation,” a Market Kurly representative said.

BY KIM JI-HYE [lee.taehee2@joongang.co.kr]